Privacy Policy

Who We Are

GG Global Travel ("we", "us", "our") is a private travel consultancy based in the United Kingdom. We arrange travel bookings on behalf of our clients and provide concierge services directly under the GG Global brand.

For any questions about this policy or how we handle your data, please contact us at hello@ggglobaltravel.com.

What Data We Collect

We collect personal data that you provide to us directly through our website. This includes:

• Enquiry form: Name, email address, phone number (optional), country, contact preference, trip details (destination, dates, travellers, budget), and any additional information you choose to share
• Newsletter signup: Email address
• Marketing consent: Whether you have opted in to receive marketing communications from us

We do not collect sensitive personal data such as passport details, payment information, or health data through our website. If such information is required for a booking, it will be collected securely by the relevant travel supplier.

How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your enquiry — we use your contact details and trip preferences to provide you with personalised travel options and recommendations
• To arrange bookings — when you proceed with a booking, we share relevant details with the appropriate travel suppliers to fulfil your reservation
• To provide concierge services — if you use our GG Concierge or GG Private services, we use your information to arrange restaurants, transfers, activities, and other trip management services
• To send marketing communications — only if you have explicitly opted in, we will send you our travel newsletter and occasional offers
• To improve our services — we may use anonymised, aggregated data to understand how our website is used and to improve our offerings

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent — for marketing communications (newsletter and promotional emails). You can withdraw consent at any time
• Legitimate interest — for responding to your enquiries and providing the services you have requested
• Contractual necessity — for processing data required to fulfil travel bookings and concierge arrangements

Who We Share Your Data With

We only share your personal data with third parties where it is necessary to provide our services. This may include:

• Our booking partners — who process bookings on our behalf under ABTA and ATOL protection
• Travel suppliers — such as airlines, hotels, cruise lines, and tour operators, where necessary to fulfil your booking
• Concierge service providers — such as restaurants, transfer companies, and activity operators, where necessary to deliver GG Concierge or GG Private services
• Our email marketing provider — who sends newsletters to opted-in subscribers on our behalf, in compliance with UK GDPR

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws. We will never sell, rent or trade your personal data to third parties for their own marketing purposes.

International Data Transfers

When you book travel through us, your personal data may be transferred to suppliers and service providers outside the United Kingdom. This is necessary to fulfil your booking. For example, booking a hotel abroad requires us to share your name and reservation details with that hotel.

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law. This may include transfers to countries with adequacy decisions or the use of standard contractual clauses.

How Long We Keep Your Data

Enquiry data: We retain enquiry information for up to 24 months after your last interaction with us, unless you ask us to delete it sooner. This allows us to follow up and provide ongoing support.

Booking data: Where a booking is made, we retain relevant records for up to 7 years in line with legal and accounting obligations.

Newsletter subscribers: We retain your email address until you unsubscribe. You can unsubscribe at any time using the link in any of our emails.

Marketing consent records: We retain a record of when and how consent was given for as long as necessary to demonstrate compliance with UK GDPR.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate data
• Right to erasure — you can ask us to delete your personal data (subject to legal retention requirements)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a commonly used format
• Right to object — you can object to processing based on legitimate interest
• Right to withdraw consent — you can withdraw marketing consent at any time without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us at hello@ggglobaltravel.com. We will respond within one calendar month.

Cookies

Our website does not currently use cookies for tracking or analytics purposes. We do not use any third-party tracking tools. No cookie consent banner is required at this time.

If we introduce cookies or tracking technologies in the future, this policy will be updated and appropriate consent mechanisms will be put in place.

Data Security

We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) to secure data in transit. Enquiry form submissions are delivered to a password-protected email account.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

Third-Party Links

Our website may contain links to external websites (such as ABTA, ATOL, social media platforms, and travel advice from the FCDO). We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

Contact Us

GG Global Travel
United Kingdom

Email: hello@ggglobaltravel.com
Website: ggglobaltravel.com